T
tappr
Legal

Refund Policy

tappr is a platform that connects buyers and sellers. This page explains how refunds work and who is responsible for them.

Effective: April 28, 2026
Applies to all tappr transactions
⚠️
tappr is not responsible for refunds

tappr is a technology platform — not a retailer. All purchases are made directly between buyers and sellers. Refund decisions are entirely the responsibility of the individual seller.

Overview

How tappr works

tappr is a SaaS tool that helps Instagram sellers create online stores and manage orders. When a buyer purchases a product on tappr, they are buying directly from the seller — not from tappr.

tappr does not hold any payments, does not process any funds, and is not a party to any transaction between buyers and sellers. All payments flow directly between buyers and sellers via UPI (GPay, PhonePe, QR code).

tappr's role: We provide the technology. The transaction, the product, the delivery, and the refund are all between the buyer and the seller directly.

For sellers

Seller responsibility

As a seller on tappr, you are responsible for:

Setting and communicating your own refund policy to buyers
Handling all refund requests from buyers directly
Processing any refunds via GPay, PhonePe, or bank transfer
Resolving disputes about product quality or delivery
Complying with Indian consumer protection laws (Consumer Protection Act 2019)

We strongly recommend displaying a clear refund policy in your store description. Sellers who misrepresent products or refuse reasonable refunds may have their accounts suspended.

How to refund a buyer

1
Buyer contacts you on WhatsApp explaining the issue
2
Review their request and agree on a refund amount
3
Send the refund directly via GPay, PhonePe, or bank transfer to the buyer
4
Update the order status to Cancelled in your tappr dashboard
For buyers

Buyer rights

As a buyer on tappr, you are purchasing from an individual seller. tappr cannot process or guarantee refunds on behalf of sellers.

Contact the seller directly on WhatsApp for any issues with your order
Keep screenshots of payment confirmations from your UPI app
Document any product quality issues with photos
If the seller is unresponsive, contact us at support@tappr.shop and we will try to help mediate

Under the Indian Consumer Protection Act 2019, you have the right to a replacement or refund for defective goods. If a seller refuses a legitimate refund, you may file a complaint with your state Consumer Forum.

tappr subscription

Refunds for tappr Pro subscription

This section covers refunds for the tappr Pro subscription fee (Rs. 199/month), not for product purchases made on seller stores.

Our policy

Within 7 days of purchase: Full refund if you are not satisfied — no questions asked
After 7 days: No refund — you can cancel to stop future billing
Technical issues: If tappr is unavailable for more than 24 consecutive hours, we will credit your account
Cancellation: Cancel anytime — your Pro access continues until the end of your billing period

How to request a refund for Pro

Email us at support@tappr.shop within 7 days of your payment. Include your registered email address and reason. We will process approved refunds within 5 to 7 business days.

Contact

Need help?

For questions about this policy or if you need help resolving a dispute with a seller:

tappr Support Team

We respond within 4 to 6 hours during business hours (Mon–Sat, 9 AM to 6 PM IST).